RETURNS & REFUNDS
We want every crew member to be satisfied with their order. Please read our returns policy carefully before making a purchase.
- ✓Items received damaged or defective
- ✓Incorrect item dispatched
- ✓Items not as described on the website
- ✓Unworn/unused items in original packaging within 14 days
- ✗Worn, washed, or used items
- ✗Items without original packaging
- ✗Custom or personalised orders
- ✗Limited edition items (unless faulty)
- ✗Items returned after 14 days without prior agreement
Email the Quartermaster at [email protected] within 14 days of receiving your order. Include your order reference, a description of the issue, and photographs where applicable.
Do not return items without prior authorisation. We will review your request and respond within 5 working days with a Return Merchandise Authorisation (RMA) number if approved.
Package the item securely in its original packaging and include your RMA number. Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly dispatched.
Once the returned item is received and inspected, we will process a refund to your original payment method or dispatch a replacement within 10 working days.
Approved refunds will be processed to the original payment method within 10 working days of receiving the returned item. Original shipping costs are non-refundable unless the return is due to our error. PayPal refunds may take an additional 3–5 business days to appear in your account depending on your bank.
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. For queries contact [email protected]